Return Policy for kosheli.com.np
Effective Date: December 28, 2024
Support Email: kosheli.com@gmail.com

At kosheli.com.np, we strive to provide high-quality products and services. If you are not satisfied with your purchase, our Return Policy explains the terms and process for returning items. By using kosheli.com.np, you agree to this Return Policy.

1. Eligibility for Returns
Returns are accepted under the following conditions:

The product is defective, damaged, or not as described at the time of delivery.
The product is in its original condition, unused, and with all original packaging, tags, and accessories.
The return request is made within [insert days, e.g., 7 days] of receiving the product.
2. Non-Returnable Items
The following items cannot be returned:

Products marked as "non-returnable" or "final sale."
Perishable goods, such as food and flowers.
Digital products, subscriptions, or services once delivered.
Custom or personalized items unless defective or damaged.
Items without original packaging, tags, or proof of purchase.
3. Return Process
To initiate a return, follow these steps:

Contact Us: Email kosheli.com@gmail.com within [insert days, e.g., 7 days] of delivery, providing your order ID and reason for the return.
Provide Evidence: Attach supporting evidence, such as photographs of the defective or incorrect item.
Wait for Approval: Our team will review your request and approve or reject the return within [insert days, e.g., 3-5 business days].
4. Return Shipping
If the return is due to a defect, damage, or error on our part, we will cover the return shipping costs.
For other reasons, the customer is responsible for return shipping costs.
Ensure the product is securely packaged to avoid further damage during transit.
5. Inspection and Refund/Replacement
Once we receive the returned item, it will be inspected within [insert days, e.g., 3-5 business days].
If the return is approved, you will be eligible for:
A replacement product if available, or
A refund issued as per our Refund Policy.
6. Exchange Policy
Exchanges are allowed for the same product (e.g., size or color change) if the item is available.
For different products, a new order must be placed.
7. Conditions for Rejected Returns
Your return may be rejected if:

The product is damaged due to misuse or mishandling.
The return request is made after the specified time frame.
The product is missing original packaging, tags, or accessories.
8. Contact Us
If you have any questions or need assistance with returns, please contact us:
Email: kosheli.com@gmail.com

By using kosheli.com.np, you acknowledge that you have read, understood, and agreed to this Return Policy.