Refund Policy for kosheli.com.np
Effective Date: December 28, 2024
Support Email: kosheli.com@gmail.com

At kosheli.com.np, we aim to ensure customer satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds may be provided. By using kosheli.com.np, you agree to this Refund Policy.

1. Eligibility for Refunds
Refunds are applicable under the following conditions:

The product or service purchased is defective, damaged, or significantly different from its description.
The order is canceled before it has been processed or shipped.
The service provided does not meet agreed-upon standards.
2. Non-Refundable Items
The following are not eligible for refunds:

Products or services marked as "non-refundable" or "final sale."
Digital downloads, subscriptions, or virtual services that have been delivered or accessed.
Custom-made or personalized items unless defective or damaged.
3. Refund Request Process
To request a refund:

Contact us at kosheli.com@gmail.com within [insert days, e.g., 7 days] of receiving the product or service.
Provide your order details, including the order ID and reason for the refund request.
Attach any supporting evidence, such as photographs of a defective product or proof of a failed service.
4. Refund Approval
Once your request is received, our team will review it and notify you of the approval or rejection of your refund within [insert days, e.g., 3-5 business days].
If approved, the refund will be processed as per the method outlined below.
5. Refund Methods
Refunds will be issued using the original payment method used at the time of purchase.

Online Payments: Refunds will be processed back to the original account or card.
Cash on Delivery (COD): Refunds will be issued via bank transfer or store credit.
Wallet Payments: Refunds will be credited to the same wallet.
Refunds may take [insert time, e.g., 7-10 business days] to reflect in your account, depending on your bank or payment provider.

6. Partial Refunds
Partial refunds may be granted if:

A portion of the order is returned.
The product or service is partially defective but still usable.
7. Cancellations
Orders can be canceled before they are processed or shipped for a full refund.
Once the order is processed, cancellations will not be eligible for a refund unless under special conditions.
8. Damaged or Defective Products
If you receive a damaged or defective product, you must notify us within [insert days, e.g., 7 days] of delivery.

A replacement will be provided where possible.
If a replacement is unavailable, a full refund will be issued.
9. Shipping Costs
Refunds for returned items will not include shipping fees unless the return is due to an error on our part (e.g., wrong or defective item sent).
Customers are responsible for return shipping costs unless otherwise stated.
10. Contact Us
If you have any questions or need assistance with a refund, please contact us:
Email: kosheli.com@gmail.com

By using kosheli.com.np, you acknowledge that you have read, understood, and agreed to this Refund Policy.